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12:00 PM: Training Venue | 12:30 PM: PrimroseIntel

12:00 PM: Training Venue

Tired of your old training programs? Training Venue provides an online training platform for human services. Dozens of training all focused on the most important aspects of human services.

12:30 PM: PrimroseIntel

PrimroseIntel provides innovative solutions to simplify senior care and disability service provider operations. Founded by senior care industry veterans Camille Roussel and Jason Gottschalk, PrimroseIntel’s initial service is a voice-first customer engagement platform that increases customer satisfaction and dramatically improves staff engagement and efficiency. 

Primrose, the company’s namesake platform, harnesses Amazon’s Alexa to engage residents and guests with seamless, intuitive, and personalized interactions. The platform is a collection of enterprise solutions,

• a mobile application for caregivers to triage assistance requests,
• a management dashboard with key performance indicators,
• and an intuitive voice-first artificial intelligence for resident, guest, and family interaction.

Residents and guests can instantaneously communicate requests to staff, access information about a community’s services and staff, and get up-to-date listings for events and menus. Primrose engages with guests more quickly and accurately than other traditional methods. The immediate feedback provides faster response times and greater peace of mind. This, in turn, increases customer satisfaction.

Primrose’s ability to deliver real-time information ensures staff is informed with the latest requests and empowered to prioritize their workflows. Rather than walking in blind to resident or guest rooms staff arrived prepared and equipped to deal with issues on first contact. The care team shares a common view of requests, which allows them to engage in decision making and triage instead of feeling micromanaged by the systems around them.